What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are not showing properly when exported to PDF file.

    Asked by rbowden on November 01, 2015 at 08:44 AM
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    JotForm Support

    Answered by BDAVID on November 01, 2015 at 11:57 AM

    Thanks for letting us know about this issue, I see that submissions are corrupted when exported as PDF file:

    I will report this to our second level, you will be notified via this thread when this gets fixed.

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    Answered by alp_deniz on November 02, 2015 at 11:03 AM


    Custom PDF design is somehow activated for your form and that causes unwanted PDF display when not correctly edited. Could you please inform us if you activated it on purpose?

    Submission PDF editor is at Submissions page -> click Get PDF -> Customize PDF

    Sorry for the inconvenience

    Kind regards

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    Answered by rbowden on November 02, 2015 at 07:55 PM

    I did because it appeared that was the only way to get rid of the some of the header information on the pdf form.  Should I delete the custom pdf form?

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    Answered by rbowden on November 02, 2015 at 08:55 PM

    I just did a test form and things appear to be working correctly.  Thank you.


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    JotForm Support

    Answered by Charlie on November 03, 2015 at 03:27 AM

    I'm glad to hear that everything is working fine in your end now.

    I'll inform the developer assigned on this. Thank you.