Submissions are not showing properly when exported to PDF file.

  • rbowden
    Asked on November 1, 2015 at 8:44 AM
  • David JotForm Support Manager
    Replied on November 1, 2015 at 11:57 AM

    Thanks for letting us know about this issue, I see that submissions are corrupted when exported as PDF file:

    Submissions are not showing properly when exported to PDF file Screenshot 40

    Submissions are not showing properly when exported to PDF file Screenshot 51

    Submissions are not showing properly when exported to PDF file Screenshot 62

    I will report this to our second level, you will be notified via this thread when this gets fixed.

  • alp_deniz
    Replied on November 2, 2015 at 11:03 AM

    Hello,

    Custom PDF design is somehow activated for your form and that causes unwanted PDF display when not correctly edited. Could you please inform us if you activated it on purpose?

    Submission PDF editor is at Submissions page -> click Get PDF -> Customize PDF

    Sorry for the inconvenience

    Kind regards

  • rbowden
    Replied on November 2, 2015 at 7:55 PM

    I did because it appeared that was the only way to get rid of the some of the header information on the pdf form.  Should I delete the custom pdf form?

  • rbowden
    Replied on November 2, 2015 at 8:55 PM

    I just did a test form and things appear to be working correctly.  Thank you.

     

  • Charlie
    Replied on November 3, 2015 at 3:27 AM

    I'm glad to hear that everything is working fine in your end now.

    I'll inform the developer assigned on this. Thank you.