I have a problem with the form - maybe to do with the new configuration you have introduced

  • avriloconnor
    Asked on November 1, 2015 at 10:32 AM

    I generally clone my competition forms (save as) and then change the questions, dates and integrate with Awebber to collect the names and email of those respondents.

     

    I copy and paste iframe code to embed but now only the name part of the form is displaying on my website - the rest is not displaying..

    Jotform Thread 694995 Screenshot
  • David JotForm Support Manager
    Replied on November 1, 2015 at 2:18 PM

    Please remove your embedded form and get ta fresh Iframe code again: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the IFrame part in your webpage, example:

    I have a problem with the form   maybe to do with the new configuration you have introduced Image 1 Screenshot 20

    Remember to set the proper height in your Iframe part, so you forms is entirely displayed.

  • avriloconnor
    Replied on November 8, 2015 at 4:34 PM

    I have just got round to doing what you suggest..I did not have to do it previously so why the change?

    Anyhow I embedded this bit and now there is absolutely nothing showing..

    I find it really annoying that you cannot email anyone direct or even speak to anyone... Avril

     <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/53043318292956" frameborder="0" style="width:100%; height:514px; border:none;" scrolling="no"> </iframe> 

  • abajan Jotform Support
    Replied on November 8, 2015 at 5:26 PM

    Hi Avril,

    http://www.elixirnews.com/promotions/five-gift-sets-from-the-luxury-grace-cole-boutique-range-to-be-won/ does not appear to be the correct address of the page containing the form. I tried a Google search for the text Win 1 of 5 Grace Cole Boutique luxury gift sets but was only able to find the cached version of your page which helps somewhat but I would prefer to see the current page which has the form embedded. Please provide the URL of that page and we'll see how best we can resolve the issue for you.

    Thanks