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    I have a problem with the form - maybe to do with the new configuration you have introduced

    Asked by avriloconnor on November 01, 2015 at 10:32 AM

    I generally clone my competition forms (save as) and then change the questions, dates and integrate with Awebber to collect the names and email of those respondents.

     

    I copy and paste iframe code to embed but now only the name part of the form is displaying on my website - the rest is not displaying..

    Page URL:
    http://www.elixirnews.com/promotions/five-gift-sets-from-the-luxury-gr<br/>ace-cole-boutique-range-to-be-won/

    Screenshot
    problem a iframe code name integrate then
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 01, 2015 at 02:18 PM

    Please remove your embedded form and get ta fresh Iframe code again: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the IFrame part in your webpage, example:

    Remember to set the proper height in your Iframe part, so you forms is entirely displayed.

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    Answered by avriloconnor on November 08, 2015 at 04:34 PM

    I have just got round to doing what you suggest..I did not have to do it previously so why the change?

    Anyhow I embedded this bit and now there is absolutely nothing showing..

    I find it really annoying that you cannot email anyone direct or even speak to anyone... Avril

     <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/53043318292956" frameborder="0" style="width:100%; height:514px; border:none;" scrolling="no"> </iframe> 

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    JotForm Support

    Answered by abajan on November 08, 2015 at 05:26 PM

    Hi Avril,

    http://www.elixirnews.com/promotions/five-gift-sets-from-the-luxury-grace-cole-boutique-range-to-be-won/ does not appear to be the correct address of the page containing the form. I tried a Google search for the text Win 1 of 5 Grace Cole Boutique luxury gift sets but was only able to find the cached version of your page which helps somewhat but I would prefer to see the current page which has the form embedded. Please provide the URL of that page and we'll see how best we can resolve the issue for you.

    Thanks