What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I connect the Paypal Donation Form to our Paypal Account?

    Asked by courtneychi on November 01, 2015 at 11:12 AM

    I'm using the simple PayPal donation form template.  I get an error message: "Invalid PayPal account used. Please contact form owner".

    How do I correct this?


    Page URL:

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    JotForm Support

    Answered by jonathan on November 01, 2015 at 03:44 PM

    In your jotform http://www.jotform.us/form/53045427696159 , you can redo the Paypal tool configuration wizard by

    #1 Select the 'I would like to donate' field

    #2 Click on the 'Magic Wand' like icon


    #3 Update the Paypal account.

    Just click next until Finish to close the Payment Configuration Wizard screen.

    Hope this help. Let us know if still not able to do it.

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    Answered by courtneychi on November 01, 2015 at 11:45 PM
    Thank you, Jonathon. Just what I needed.
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    JotForm Support

    Answered by beril on November 02, 2015 at 06:13 AM


    On behalf of my colleague, you are kindly welcome.

    We are very glad to hear that the issue has been resolved for you.

    If you require any further information, feel free to contact us. We will be happy to assist you.