How do I connect the Paypal Donation Form to our Paypal Account?

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    Asked on November 01, 2015 at 11:12 AM

    I'm using the simple PayPal donation form template.  I get an error message: "Invalid PayPal account used. Please contact form owner".

    How do I correct this?


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    Answered on November 01, 2015 at 03:44 PM

    In your jotform , you can redo the Paypal tool configuration wizard by

    #1 Select the 'I would like to donate' field

    #2 Click on the 'Magic Wand' like icon


    #3 Update the Paypal account.

    Just click next until Finish to close the Payment Configuration Wizard screen.

    Hope this help. Let us know if still not able to do it.

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    Answered on November 01, 2015 at 11:45 PM
    Thank you, Jonathon. Just what I needed.
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    Answered on November 02, 2015 at 06:13 AM


    On behalf of my colleague, you are kindly welcome.

    We are very glad to hear that the issue has been resolved for you.

    If you require any further information, feel free to contact us. We will be happy to assist you.