What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    updating payment to you

    Asked by sfdw on January 19, 2012 at 10:10 PM

    I'm getting billing questions from Plimus...is this the company I update my credit card information with to renew my services with you?  Please inform, soon.

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    JotForm Support

    Answered by idarktech on January 20, 2012 at 12:37 AM

    Hi,

    Thank you so much for asking. Since you've paid using Credit Card, payment transaction is processed by our 3rd party payment gateway, Plimus and you're correct with that. If you'd like to update your Plimus billing details, please follow the steps below:

    First, you will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.

    https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then login to your Plimus account to change the CC details.

    I hope this helps. Please let us know if you need any further assistance. Thank you so much!