What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Gift Registry Widget Does Not Work on European Servers?

    Asked by sellyon on November 02, 2015 at 02:34 AM

    Thank you for your previous answer. But since I migrated to european server, gift registry widget does not work. It is a big trouble for me. I need your yelp.

    Thanks a lot



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    JotForm Developer

    Answered by mert on November 02, 2015 at 08:33 AM

    Hi Michel,

    This issue may causes from the old API key . You need to remove old one and then add a new API Key to make it work again.

    To do that, open "Account", then click to "API" tab. At that screen, you need to delete previous and create new one by clicking "Create New Key" button.


    Alternatively, you can remove the current widget and recreate it. Please, try this method and let us know about its results.


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    JotForm Developer

    Answered by mert on November 02, 2015 at 08:56 AM

    Hi again,

    There is fresh new from our developers. This issue is a topic that they are trying to fix. Currently, changing API key might not solve the problem. We have this problem with migrated users; but it will be fixed as soon as possible.


    Sorry for the inconvenience, but you can be sure that you don't wait to long to see it fixed.

    Thanks for your understanding.

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    Answered by Lauravache on August 30, 2016 at 06:43 PM

    Hi I am trying to add a Gift Registry widget and it's not working ( not counting the submissions) either . I am based in France, do you know which widget I could to limit several submissions per fields in one form?
    Thank you very much
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    JotForm Support

    Answered by EltonCris on August 31, 2016 at 12:10 AM


    We will answer your question on this thread https://www.jotform.com/answers/920848.

    Kindly check.