What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Ho wlong does it take for my account to be upgraded?

    Asked by yumingschool on January 20, 2012 at 03:28 AM

    I recently paid to upgrade my account, bu tI'm not seeing the changes in the front-end tool. It still says that I have a "free" account.  How long does this usually take as I need to accept more than 10 payments in the very near future.

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    JotForm Support

    Answered by idarktech on January 20, 2012 at 03:38 AM

    Hi,

    There was a problem on your purchased, you've entered your email address intead of your username on the JotForm Login Name field that's why our system failed to automatically upgrade your account.

    I have now manually upgraded your account to Premium so you should now see an increase on your account quota. If you can't see any changes, please log out and log back in for this to take effect. 

    Thank you so much for subscribing JotForm, have a great day!