Ho wlong does it take for my account to be upgraded?

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    yumingschool
    Asked on January 20, 2012 at 03:28 AM

    I recently paid to upgrade my account, bu tI'm not seeing the changes in the front-end tool. It still says that I have a "free" account.  How long does this usually take as I need to accept more than 10 payments in the very near future.

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    idarktech
    Answered on January 20, 2012 at 03:38 AM

    Hi,

    There was a problem on your purchased, you've entered your email address intead of your username on the JotForm Login Name field that's why our system failed to automatically upgrade your account.

    I have now manually upgraded your account to Premium so you should now see an increase on your account quota. If you can't see any changes, please log out and log back in for this to take effect. 

    Thank you so much for subscribing JotForm, have a great day!