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    Form fields missing from PDF attachment and PDF link

    Asked by swhitw on November 02, 2015 at 07:57 AM


    We are sending a pdf as an attachment to a Notification email. When the email arrives there is an attachment but only the form title and timestamp are shown. See attached. Is there something we need to do to include all the form fields in the pdf? (it's the same if it's included as a link to the pdf in the email)


    Page URL:

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    JotForm Support

    Answered by Charlie on November 02, 2015 at 12:09 PM


    It seems like it is related to the submissions being moved in the EU server.

    I will forward this to our developers to have it checked and fixed. For the meantime, you might need to change the domain of the PDF download link to get the PDF submission, here's an example:

    Copy the download link, paste it on a new tab:


    Change the domain highlighted above to the one below before clicking enter or before visiting that link:



    Or directly log in to http://eu.jotform.com and download it via the "Get PDF" button under submissions page.

    We will update you on this thread as soon as we hear a permanent fixed on this.

    Apologies for the inconvenience.

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    JotForm Support

    Answered by Charlie on November 02, 2015 at 02:27 PM


    We have received reports from our developers that the problem with the PDF link and the "Attached PDF" should now be fixed.

    Please let us know if you are still having problems on this.

    Thank you for your patience.

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    Answered by swhitw on November 03, 2015 at 02:56 AM

    Hi Charlie,

    Thanks - all working OK now.


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    JotForm Support

    Answered by Charlie on November 03, 2015 at 03:58 AM

    Thank you for the confirmation. I'm glad everything is working good in your end now.

    Should you need any assistance again, please feel free to contact us here in the forum.