What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form fields missing from PDF attachment and PDF linkAsked by swhitw on November 02, 2015 at 07:57 AM
We are sending a pdf as an attachment to a Notification email. When the email arrives there is an attachment but only the form title and timestamp are shown. See attached. Is there something we need to do to include all the form fields in the pdf? (it's the same if it's included as a link to the pdf in the email)
It seems like it is related to the submissions being moved in the EU server.
I will forward this to our developers to have it checked and fixed. For the meantime, you might need to change the domain of the PDF download link to get the PDF submission, here's an example:
Copy the download link, paste it on a new tab:
Change the domain highlighted above to the one below before clicking enter or before visiting that link:
We will update you on this thread as soon as we hear a permanent fixed on this.
Apologies for the inconvenience.
We have received reports from our developers that the problem with the PDF link and the "Attached PDF" should now be fixed.
Please let us know if you are still having problems on this.
Thank you for your patience.
Thanks - all working OK now.
Thank you for the confirmation. I'm glad everything is working good in your end now.
Should you need any assistance again, please feel free to contact us here in the forum.