What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Taxes on (Paypal) payment form

    Asked by boxclub on November 02, 2015 at 12:27 PM

    For some reason, the tax settings on Paypal's end aren't showing on checkout. Could there possibly be a conflict between Jotform's and Paypal's tax settings? Even if I remove the tax setting from the Jotform form, the tax setting from Paypal still doesn't show up.

    https://form.jotform.com/52995844599177

    Page URL:
    https://form.jotform.com/52995844599177

    payment form taxes settings tax paypal tax
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    JotForm Support

    Answered by jonathan on November 02, 2015 at 03:17 PM

    There are couple of settings you may need to make sure are correctly setup.

    #1 On your jotform make sure Paypal Tax is included

    user guide: -How-to-Add-Tax-to-Your-Payment-Form

    #2 In your Paypal account, either enable or disable the Sales Tax option (it coul be conflicting with the form that was already doing the Sales tax also)

    Check this similar discussion thread about the Sales tax on Paypal account settings.

    Hope this help. Let us know if you need further help.