What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Checkbox not calculating when selected, deselected, then re-selected.

    Asked by wolfpaw69 on November 02, 2015 at 12:48 PM

    (First screen shot) Shows the form working correctly.  "Attached Garage" is selected which unhides the number of vehicle spaces.  The client then selects the number of spaces "1-2 Car" which adds $25 to the total below.  If the client decides not to have the garage inspected, he or she will deselect that check box.  However (Second Screen shot), if they decided that they do want it inspected, thus selecting the option of "Attached Garage" the total does not change when they select it the second time.




    Page URL:

  • Profile Image

    Answered by Ben on November 02, 2015 at 03:42 PM

    Please do set your form to clear the values as soon as the field is hidden.

    That will allow you to clear the selected value in the dropdown, which will then show the empty dropdown once again and correct value in the total.

    To set it like so, you should go to Preferences > Advanced Setting > Clear Hidden Field Values and set it to Clear On Being Hidden.

    You can see how it would work by checking the following form: https://form.jotform.com/53056351953961

    Once you do so it should resolve your issue, but please do let us know how it goes.

  • Profile Image

    Answered by wolfpaw69 on November 02, 2015 at 09:17 PM

    Thank you.  You'er awesome!  It worked.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 03, 2015 at 03:31 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.