JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It sounds like you may not be fully logged in to you account. Try logging out, clearing your browsers cache/cookies, then logging back in to your account.
If that still does not work, try logging in with private or incognito mode.
Your forms and account are in good standing so you should be able to create new forms without issue.