What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my account suspended

    Asked by bulldogpups  on November 02, 2015 at 03:46 PM

    hello, i want to find out why my account is suspended. can anyone help me solve this?

    waiting

    my account find hello solve
  • Profile Image
    JotForm Support

    Answered by david on November 02, 2015 at 07:04 PM

    Hi,

    We do not allow for the collection of credit card details directly through the form.  Your most recent form "contact us" only collected such data.  I removed the form from your account and reactivated your account.  If you need to authorize cards for payment at a later date, I would recommend using payment authorization using one of our payment processor:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization