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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission that are incomplete

    Asked by lasierracheerboosterclub on November 02, 2015 at 04:52 PM

    I see on jotform that 8 submission payments are incomplete.  I tried to do hit it manually; however, an error was detected.

     

    I have not received payment notification for those either from PayPal.

     

    JotForm payment notification not received
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    JotForm Support Manager

    Answered by Jeanette on November 02, 2015 at 09:30 PM

    Incomplete payments just mean that your users changed their mind in the last minute. Unless there is a glitch in the system. I would recommend you to enable IPN (Instant Payment notification) in your Paypal account to prevent this from happening

    Here is more information about IPN

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Here are some guides to help you to enable IPN

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    http://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro