check my account please!

  • limo4me
    Asked on November 2, 2015 at 5:00 PM

    Jotform is not sending emails again. My business depends on these emails getting through to my sales reps. Please resolve!

  • Jeanette JotForm Support
    Replied on November 2, 2015 at 9:39 PM

    According to our mail logs, all the submissions are SENT. There is no a single failure in the log.

    check my account please! Image 1 Screenshot 20

    So, I would recommend you to whitelist our domains in the CPANEL or talk  with your email service administrator to whitelist them.

     
    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
  • limo4me
    Replied on November 3, 2015 at 7:45 PM
    Hello,

    None of the provided domains are blacklisted on our servers.

    Please look at

    Bookings@limo4me.com
    And
    Derek@limo4me.com

    Thank you.


    Charles Godinez
    Director Of Operations


    Direct (626) 703-2432
    Fax (888) 384-8010
    charles@limo4me.com
    21205 Main St, Carson, Ca 90745
    www.limo4me.com



    ...
  • Jeanette JotForm Support
    Replied on November 3, 2015 at 11:27 PM

    None of these addresses are in our bounce list. Please check the spam folders. Also, the domains should be in the whitelist to make them to work OK.