What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    check my account please!

    Asked by limo4me on November 02, 2015 at 05:00 PM

    Jotform is not sending emails again. My business depends on these emails getting through to my sales reps. Please resolve!

    Page URL:
    lapartybus.com

    check my account Emails JotForm Getting resolve
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 02, 2015 at 09:39 PM

    According to our mail logs, all the submissions are SENT. There is no a single failure in the log.

    So, I would recommend you to whitelist our domains in the CPANEL or talk  with your email service administrator to whitelist them.

     
    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
  • Profile Image

    Answered by limo4me on November 03, 2015 at 07:45 PM
    Hello,

    None of the provided domains are blacklisted on our servers.

    Please look at

    Bookings@limo4me.com
    And
    Derek@limo4me.com

    Thank you.


    Charles Godinez
    Director Of Operations


    Direct (626) 703-2432
    Fax (888) 384-8010
    charles@limo4me.com
    21205 Main St, Carson, Ca 90745
    www.limo4me.com



    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 03, 2015 at 11:27 PM

    None of these addresses are in our bounce list. Please check the spam folders. Also, the domains should be in the whitelist to make them to work OK.