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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications

    Asked by judgegrump on November 02, 2015 at 05:28 PM

    I am not completely understanding how to make sure that I get a notification of submission and that the person filling out the form gets the thank you.  Also, I need to add another person to receive the submissions.  How do I do that?  Thanks.  If you click on the url below and click on Enroll on the home page you will see the form.

    Page URL:
    http://www.carolinatelehealth-nysar.com/

    Submissions thanks and home
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    JotForm Support

    Answered by Chriistian on November 03, 2015 at 12:58 AM

    Hi,

     

    I see that you have already setup a Notifier and Auto Responder. Can you try replacing the Sender email to noreply@jotform.com?

     

    Also, I noticed that your form is collecting Credit Card information which violates Jotform's terms. I have deleted it the said fields. Please don't add those fields again to avoid your account from being suspended.

     

    If you need to add a payment functionality in your form, please use the Payment fields available in JotForm such as Paypal, Stripe, etc. You can check this article for more information: Order Form Basics

     

    Do let us know if you need further assistance.
    Regards.