Conditions that hide widget Image Upload Preview not working

  • odm111
    Asked on November 2, 2015 at 6:54 PM

    Hi there

    Love your forms! Can't wait to start rolling them out into production in my business. Just ironing out a few issues, the main one at the moment is that conditions to hide the Image Upload Preview widget are not working in several places throughout the form https://form.jotform.co/52902806728864

     

    Screenshot of conditions not working:

    Conditions that hide widget Image Upload Preview not working Image 1 Screenshot 20

    In the above example,

    Upload new photo - no conditions, widget shows

    No photo, use space filler - conditions hide widget and other fields - WORKING

    Use a photo from previous newsletter (specify address) - conditions hide widget only - DOESN'T WORK

    Too soon to photograph - conditions hide widget and one other field - DOESN'T WORK FOR WIDGET

     

    This same field and set of conditions is repeated 6 times in the form. This behaviour is consistent in all cases.

     

    Would really appreciate your help to fix this. Thank you.

    Page URL: http://www.downrightbrilliant.co.nz/test/
  • Chriistian Jotform Support
    Replied on November 3, 2015 at 3:21 AM

    Hi,

     

    I was able to replicate your issue using my cloned form, https://form.jotform.com/53061710549957.

    Conditions that hide widget Image Upload Preview not working Image 1 Screenshot 20

     

    I checked your conditions but it looks fine to me. I will escalate this thread to our development for them to take a look. You'll be notified via this thread once it is fixed.

     

    Do let us know if you need further assistance.

    Regards.

  • abajan Jotform Support
    Replied on November 3, 2015 at 4:31 AM

    @odm111

    The reason the conditions mentioned aren't working is because HIDE and HIDE MULTIPLE conditions are being attached to the same field. So, changing the condition that's supposed to hide just the Upload Photo 1 field when Use a photo from previous newsletter (specify address) is selected to the following should fix the issue for that field:

    Conditions that hide widget Image Upload Preview not working Image 1 Screenshot 20

    Doing likewise with the repeated conditions should resolve the problem with the other radio button fields. If there's anything else with which you would like assistance, please inform us.

    Cheers

  • odm111
    Replied on November 4, 2015 at 6:39 PM

    Thank you so much! I changed the conditions so that, even if I was only hiding one field, I used "Hide multiple" instead of "hide" and it resolved the problem. Great customer service - thanks!

  • abajan Jotform Support
    Replied on November 4, 2015 at 8:24 PM

    You're most welcome. We're always happy to help our users resolve various issues they may encounter with our product.

    Ciao for now

  • Sev
    Replied on November 4, 2015 at 8:43 PM
    That is some manifestation of keen attention to details, Wayne (@abajan) ! Pat on the back ☺