Conditions that hide widget Image Upload Preview not working

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    Asked on November 02, 2015 at 06:54 PM

    Hi there

    Love your forms! Can't wait to start rolling them out into production in my business. Just ironing out a few issues, the main one at the moment is that conditions to hide the Image Upload Preview widget are not working in several places throughout the form


    Screenshot of conditions not working:

    In the above example,

    Upload new photo - no conditions, widget shows

    No photo, use space filler - conditions hide widget and other fields - WORKING

    Use a photo from previous newsletter (specify address) - conditions hide widget only - DOESN'T WORK

    Too soon to photograph - conditions hide widget and one other field - DOESN'T WORK FOR WIDGET


    This same field and set of conditions is repeated 6 times in the form. This behaviour is consistent in all cases.


    Would really appreciate your help to fix this. Thank you.

  • Profile Image
    Answered on November 03, 2015 at 03:21 AM



    I was able to replicate your issue using my cloned form,


    I checked your conditions but it looks fine to me. I will escalate this thread to our development for them to take a look. You'll be notified via this thread once it is fixed.


    Do let us know if you need further assistance.


  • Profile Image
    Answered on November 03, 2015 at 04:31 AM


    The reason the conditions mentioned aren't working is because HIDE and HIDE MULTIPLE conditions are being attached to the same field. So, changing the condition that's supposed to hide just the Upload Photo 1 field when Use a photo from previous newsletter (specify address) is selected to the following should fix the issue for that field:

    Doing likewise with the repeated conditions should resolve the problem with the other radio button fields. If there's anything else with which you would like assistance, please inform us.


  • Profile Image
    Answered on November 04, 2015 at 06:39 PM

    Thank you so much! I changed the conditions so that, even if I was only hiding one field, I used "Hide multiple" instead of "hide" and it resolved the problem. Great customer service - thanks!

  • Profile Image
    Answered on November 04, 2015 at 08:24 PM

    You're most welcome. We're always happy to help our users resolve various issues they may encounter with our product.

    Ciao for now

  • Profile Image
    Answered on November 04, 2015 at 08:43 PM
    That is some manifestation of keen attention to details, Wayne (@abajan) ! Pat on the back ☺