What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form NOT DISPLAYING correctly in IE7?

    Asked by justinjeffrey on April 20, 2010 at 05:57 AM
    My form appears to be cut short in IE and the last fields have merged? It presents OK in other browsers.

    Seeing a similar post about IE problems and the new release I have re-fetched the iFrame code and inserted on my website but the problem continues.

    This is the page:
    http://www.keysportsandcoaching.com/book-online/4537638230

    Please advise as this is a major problem.
    IE7 form height form size
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    Answered by serkan on April 20, 2010 at 10:19 AM
    I've fixed this problem now. Please test and let me know if it still continues. Don't forget to update your code.

    Thanks for reporting.
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    Answered by justinjeffrey on April 20, 2010 at 11:28 AM
    Thanks - that's cured it.
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    Answered by justinjeffrey on March 21, 2016 at 08:53 AM

    I AM OPENING THIS TICKET/REQUEST IN THIS POST THREAD BECAUSE I CANNOT SEE NEW POSTS HISTORICALLY

    I have submitted a private post on the support forum and it does not appear to have registered as I cannot now see it as normal using the 'My questions' button. As such I have no idea if you got my support question, which I need sorting out asap. This appears to be a Support Forum issue.

    This is the only way to contact JotForm support that I can think of having tried new support posts and an email to support@ and getting no response.

    My original support post will follow...

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    Answered by justinjeffrey on March 21, 2016 at 08:55 AM

    NOW DELETED.

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    JotForm Support

    Answered by Charlie on March 21, 2016 at 09:57 AM

    I checked your account and you have multiple threads about the same concern. Here are the threads that you have already opened:

    https://www.jotform.com/answers/797555 

    https://www.jotform.com/answers/797556 

    https://www.jotform.com/answers/797563 

    https://www.jotform.com/answers/796613 

     

    My colleagues have already answered your concern there. But, it seems like you are not receiving them, this is because your email address jj@2qi.co.uk. If you are subscribed to a spam blocker service, it seems like they have block one of our IPs. Here's the error message generated by our system:

     

    I have removed it in our bounce list, however, to avoid being added on it again. Please follow the steps mentioned in this guide: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    You might also need to contact your spam blocker service to whitelist our JotMail IP addresses and domain name servers.

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    Answered by justinjeffrey on March 21, 2016 at 10:34 AM

    OK, willl look at this. That explains the lack of response.