Locked out account

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    Karl 
    Asked on November 03, 2015 at 01:16 AM

    I have tried requesting my login details to my registered email but have not received any reset link.

     

    Also I am no longer getting any email alerts when I test fill out my form.

     

     

  • Profile Image
    BJoanna
    Answered on November 03, 2015 at 04:57 AM

    I have checked your email address and your email address is in bounce list. Our system gave following result:

    ktclarke@ntlworld.com is IN the bounce list 

    Reason(s) : smtp; 554 5.2.0 Jhof1r00N2w6l3q01hog3y Spam content found

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please try to reset your password again.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    Karl 
    Answered on November 03, 2015 at 05:32 AM

    Thank you for sorting it out, had issues ever since my isp changed there email system.

    Thanks again for the swift action.

    Regards

    Karl

  • Profile Image
    Jan
    Answered on November 03, 2015 at 09:36 AM

    On behalf of BJoanna, you're welcome. Let us know if you have any questions . Thank you.