What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Locked out account

    Asked by Karl  on November 03, 2015 at 01:16 AM

    I have tried requesting my login details to my registered email but have not received any reset link.


    Also I am no longer getting any email alerts when I test fill out my form.



  • Profile Image
    JotForm Support

    Answered by BJoanna on November 03, 2015 at 04:57 AM

    I have checked your email address and your email address is in bounce list. Our system gave following result:

    ktclarke@ntlworld.com is IN the bounce list 

    Reason(s) : smtp; 554 5.2.0 Jhof1r00N2w6l3q01hog3y Spam content found

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please try to reset your password again.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by Karl  on November 03, 2015 at 05:32 AM

    Thank you for sorting it out, had issues ever since my isp changed there email system.

    Thanks again for the swift action.



  • Profile Image
    JotForm Support

    Answered by Jan on November 03, 2015 at 09:36 AM

    On behalf of BJoanna, you're welcome. Let us know if you have any questions . Thank you.