What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    captcha not appearing fully

    Asked by PeterShepherd on November 03, 2015 at 02:14 AM

    just the form field showing. no prompt.

    Page URL:
    http://rsieaser.com/contact.html

    Screenshot
    form field
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 03, 2015 at 05:10 AM

    I have inspected your form on URL that you provided and Captcha field is loading correctly on my end. I tested in Google Chrome, Mozilla Firefox and Internet Explorer and I was not able to replicate mentioned issue. 

    Are you still having issues with captcha field? Please try to reload your browser. You can also try with different browser.

    You can also try to embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    If you still have issues please tell us which browser and device are you using? 

    Let us know if you need further assistance.

  • Profile Image

    Answered by PeterShepherd on November 04, 2015 at 02:21 AM

    Using Safari on Mac. Captcha has been working correctly for several weeks.

    Works fine on Firefox.

    Tried iFrames but no change. Tried Dreamweaver platform but no change

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    JotForm Support

    Answered by BJoanna on November 04, 2015 at 03:38 AM

    Unfortunately I and my colleagues that are now online do not have Mac to test this issue.

    Can you please try with some other captcha widget. 

    Drawing Captcha

    PlayThru CAPTCHA

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by PeterShepherd on November 05, 2015 at 02:19 AM

    Hi, BJoanna.

    Playthru worked (drawing didn't).

    Not my preference but now I have something.Thank you.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 05, 2015 at 03:36 AM

    You're welcome.

    Feel free to contact us if you have any other questions.