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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot Get the Email Submissions

    Asked by kengdesign2u on November 03, 2015 at 04:04 AM

    Why i cannot get the submission form in my mail box?

    email cannot in
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    JotForm Support

    Answered by mert on November 03, 2015 at 07:52 AM

    Hi,

    I checked some of your forms and I didn't found any failed log.

    Could you share a specific form ID or email address? By doing this, we can help yo better.

     

    In addition, if the related email address has the email log without any error, I suggest you to check your Spam, Junk, Promotion or etc. folders. Because, sometimes email submissions could be placed wrongly in mailbox.

     

    Please, reply to this thread with the specific email address or form ID. I'm waiting for your answer.

    Thanks.