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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Reports are Showing Blank Submissions

    Asked by VACCVCL on November 03, 2015 at 06:30 AM

    Hi when i click to make a visual report of a form it loads an empty page and then i click on charts and its says no data available eventhough i have submissions on that form.

    can any one help me please.

    Reports Submissions visual report data available then
  • Profile Image
    JotForm Support

    Answered by mert on November 03, 2015 at 09:47 AM

    Hi there,

    The problem you are encountering is related to the blank submissions those you have. This issue occurs from the migration operation to EU servers; but you don't need to worry about it, I reported your account. It will be fixed soon. After that, you will be able to create proper reports.

    In addition, you check your submissions on "Submissions".

     

    Sorry for the trouble we cause and thank you for your understanding.

    Have a nice day.

  • Profile Image

    Answered by Quentin16 on November 05, 2015 at 09:45 AM

    Hi,

     

    I encounter the same problem.

     

    Could you also solve it for me please?

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mert on November 05, 2015 at 10:05 AM

    Hi there,

    If you have migrated your data to EU Servers, following method will help you to find your submissions. 

    To see your submissions, please enter the JotForm with the following URL:

    https://eu.jotform.com/

     

    Thanks.

  • Profile Image

    Answered by Quentin16 on November 16, 2015 at 09:09 AM

    Hi again,

     

     

    I've entered the JotForm with the fURL https://eu.jotform.com/ .

     

    I could find the submissions but failed to create visual reports.

    Here's what I get http://www.jotform.com/page.php?p=reports&formID=52951194636361

     

    Thank you for your help.

  • Profile Image
    JotForm Support

    Answered by mert on November 16, 2015 at 10:30 AM

    Hi there,

    I tried to create a visual report and didn't replicate the same error. Currently, the related form has only one submission, so the graphs are looking like they have empty variables, if this is the spot that you want to point.

     

    Apart from that, if you had an issue like error on loading the report, I assume that is a temporary problem. Because, I tried to create a new one, open your report's URL and both of them work correctly.

     

    Please try to create a new visual report and let us know the results.

    Thanks.