What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [JotForm EU] Cannot View any Submission Data in Android App

    Asked by turszmit on November 03, 2015 at 09:39 AM
    1. I installed your mobile app and I cannot see any data in the incoming
    subscriptions - is it as it is supposed to be??
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    JotForm Support

    Answered by KadeJM on November 03, 2015 at 09:58 AM

    If I am not mistaken I believe you are referring to the use of either our iOS or Android apps?

    Could you please tell us which Mobile App is giving you trouble?

    Are you unable to see any of the data for all of your form on your account?

    Can you try logging out of the app then log back in again to see if that makes any difference?

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    Answered by turszmit on November 03, 2015 at 12:58 PM

    I use Android app, all I get from this are notifications when new subscription arrives. After that all I can see is:

    and when I enter chosen one:

    :(

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    JotForm Support

    Answered by Mike on November 03, 2015 at 04:15 PM

    Thank you for your update.

    The issue is most likely related to our recent data storage updates for EU region. The Android App is not yet optimized for these changes.

    We have escalated a bug report ticket to our Development Team. This thread will be updates as soon as we have any news for you.

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    Answered by turszmit on November 03, 2015 at 05:45 PM
    Thanks!
    3 lis 2015 22:14 "JotForm" napisał(a):
    ...
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    Answered by recruitmentmanager on January 09, 2016 at 07:11 AM

    Any further news on this? Can we migrate our data back to US servers so we can see the data in the app?
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    JotForm Support

    Answered by Mike on January 09, 2016 at 10:53 AM

    @Recruitmentmanager,

    We have moved your inquiry into a separate threading order to escalate an additional report to our developers.

    We will get back to you with an update to the next thread as soon as possible.

    http://www.jotform.com/answers/740534

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    JotForm Developer

    Answered by berkay on October 04, 2016 at 08:01 AM

    Hi,

    We have updated our android app. Please install latest version from Google Play Store. After your login you will receive and see your submissions.

    Thanks for using JotForm,

    Regards.