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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission emails not being received.

    Asked by ibloom on November 03, 2015 at 10:24 AM

    For some reason the notification emails are not coming to us... Please help.

     

    Thank you!

    Page URL:
    http://ibloom.co/contact-us/

    Emails thank US
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    JotForm Support

    Answered by ashwin_d on November 03, 2015 at 12:52 PM

    Hello ibloom,

    Upon checking your record, I found that your email address info@ibloom.us ended up in our bounce list for following reasons:

    Result: info@ibloom.us is IN the bounce list
    Reason(s) : smtp; 554 5.7.1 The message from (<0000014eff89e347-9e2989aa-b714-4ed6-a96c-773cd47df2e2-000000@amazonses.com>) with the subject of (Contact Form) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Please edit your form's notification email alert and change the subject line.

    Thank you!