Submission emails not being received.

  • ibloom
    Asked on November 3, 2015 at 10:24 AM

    For some reason the notification emails are not coming to us... Please help.

     

    Thank you!

    Page URL: http://ibloom.co/contact-us/
  • Ashwin JotForm Support
    Replied on November 3, 2015 at 12:52 PM

    Hello ibloom,

    Upon checking your record, I found that your email address info@ibloom.us ended up in our bounce list for following reasons:

    Result: info@ibloom.us is IN the bounce list
    Reason(s) : smtp; 554 5.7.1 The message from (<0000014eff89e347-9e2989aa-b714-4ed6-a96c-773cd47df2e2-000000@amazonses.com>) with the subject of (Contact Form) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Please edit your form's notification email alert and change the subject line.

    Thank you!