What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are your solutions for collecting (not processing) credit card/check payments?

    Asked by tbland on January 20, 2012 at 03:27 PM

    I'm creating a registration form for an event, and I need to be able to securely collect payment info. Paypal isn't really a fitting solution since we aren't processing the payment online, and we don't have a merchant account. Is there any secure way to accomplish this?

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    JotForm Support

    Answered by mliz on January 20, 2012 at 09:33 PM

    You can make use of the SSL feature in JotForm so that data submitted via form is secured. Please be informed though that once it is saved on our servers it is no longer encrypted. Credit card/check details are sensitive information to keep it safe it would be a good idea to download submissions and delete them from your account.

    JotForm is not designed for such purpose so you will be doing it on your own risk but here are the general guidelines to keep your form data secure: 

    1. Always use SSL (https) version of JotForm site on your browser. Use "https://www.jotform.com" to login to your account, create your forms, look at your submissions and link to your forms.

    2. Edit emails on all forms to make sure no specific information is used on them. We send emails in plain text. So, they are not secure. Only use emails to get alerts to know there is a new submission. Once you receive an email alert, log into the secure JotForm site and then look at the user 

    3. If you use the Reports feature only do it with password protection. That will both ask for a password and it will transfer all data over SSL.

    4. Same for uploads. They are not password protected.

    5. Logout immediate after you are done with the site.

    6. Regularly download submissions and then delete them form the site.

    Hope this information helps.