New Conditions Wizard : unable to scroll the screen after click on the conditions button.

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    Asked on November 03, 2015 at 11:20 AM

    I made a copy of a form to keep the formatting the same.

    When I tried to set conditions the form froze and conditions did not appear.

    Other features still work, but I'm unable to scroll up and down.

    I reload the page and it goes back to normal.

    Tried emptying cache.

    Tried other forms and they work when "Conditions" is pressed.

    Just the one form will not allow me to enter conditions.

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    Answered on November 03, 2015 at 12:14 PM

    Same thing happened to me @ around 9:30 AM EST & lasted about an hour. 

    On top of the Conditions freezing, the entire JotForm platform &  preview page were also unresponsive.


    Also experienced intermittent connection to JotForm (though I'm able to access other sites) which happened 4 - 5 times and was shown the errors 404 & site is temporarily down and / or overloaded or something.

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    Answered on November 03, 2015 at 03:35 PM


    We apologise for the issues that you are getting, I've replicated your issue and I will escalate it to our level 2 , we will let you know via this thread when the issue is solved.

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    Answered on November 04, 2015 at 03:08 AM

    Hi there,

    The problem have been resolved. You can use our new condition wizard.

    Thank you for your understanding.