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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Conditions Wizard : unable to scroll the screen after click on the conditions button.

    Asked by Pete  on November 03, 2015 at 11:20 AM

    I made a copy of a form to keep the formatting the same.


    When I tried to set conditions the form froze and conditions did not appear.

    Other features still work, but I'm unable to scroll up and down.

    I reload the page and it goes back to normal.

    Tried emptying cache.

    Tried other forms and they work when "Conditions" is pressed.

    Just the one form will not allow me to enter conditions.

    Page URL:
    http://www.jotform.com//?formID=53064376208152

    Screenshot
    Freezes cache scroll reload one form
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    Answered by Jack  on November 03, 2015 at 12:14 PM

    Same thing happened to me @ around 9:30 AM EST & lasted about an hour. 

    On top of the Conditions freezing, the entire JotForm platform &  preview page were also unresponsive.

     

    Also experienced intermittent connection to JotForm (though I'm able to access other sites) which happened 4 - 5 times and was shown the errors 404 & site is temporarily down and / or overloaded or something.

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    JotForm Support

    Answered by Kevin_G on November 03, 2015 at 03:35 PM

    Hello,

    We apologise for the issues that you are getting, I've replicated your issue and I will escalate it to our level 2 , we will let you know via this thread when the issue is solved.

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    JotForm Developer

    Answered by evren on November 04, 2015 at 03:08 AM

    Hi there,

    The problem have been resolved. You can use our new condition wizard.

    Thank you for your understanding.