What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit card information gathering

    Asked by Christy Eidson on November 03, 2015 at 11:55 AM

    I received a message saying that my forms violated policy because I ask for credit card information.  Can you direct me on what to do?  The suggestions on your site do not help with my issues.  I gather information to make sightseeing tour reservations.  Some may want to pay in advance, but a lot of people want to pay at the time of the tour.  I ask for that information to avoid people violating our policy, not showing up, and me being left without a payment.  Any suggestions on a fix?

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    JotForm Support

    Answered by Mike on November 03, 2015 at 02:56 PM

    Thank you for contacting us.

    Unfortunately, this is correct, we do not allow the credit card data collection.

    However, this is possible to collect credit card payment details with a Stripe integration in authorization mode. Then, you will be able to charge your customers for custom amounts through your Stripe dashboard. Please see the next guide.

    How to Capture Stripe Payment Authorization

    If you need any further assistance, please let us know. We will be happy to help.