What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All my forms I created are disabled

    Asked by PassagetoAfrica on November 03, 2015 at 01:24 PM

    These are links to the forms I created and they were working fine but are now all disabled if I click the link or try to edit them.   Please can you help.

    disabled forms suspended account credit card data
  • Profile Image
    JotForm Support

    Answered by Mike on November 03, 2015 at 04:34 PM

    Thank you for contacting us.

    Your account was disabled by our anti-phishing filter due to credit card fields on a 'Credit Card Authorisation Form'. Please note that we do not allow credit card data collection.

    You may consider using a Stripe integration in Authorization mode instead. It will allow you to collect payment details, and charge your customers for custom amounts later.

    How to Capture Stripe Payment Authorization

    We have removed the credit card fields and re-activated your account.

    If you need any further assistance, please let us know.