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mfccAsked on November 3, 2015 at 2:08 PM
Hi there JotForm...
I received an email from your support team that I need up update my billing information. Yet I can't find where to do that on your site. I've checked under account info, but no billing info was there. We have a PREMIUM account and we'd like to continue this. The email gave us 7 days to complete this.
Please send complete instructions or a direct link to billing.
Thanks
Marc
marc@marcfriedlandinc.com
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Jeanette JotForm SupportReplied on November 3, 2015 at 5:15 PM
You must go to Billing > Payment Method > Change Credit Card option
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mfccReplied on November 3, 2015 at 5:45 PMThis option was not available.
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MARC FRIEDLAND
founder + creative director
T: 323.936.9009 // F: 323.935.8299
LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
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mfccReplied on November 3, 2015 at 6:45 PMcurrently when I log on it says it’s a free account, but the billing email identifies us as a premium user, with a $9.95/month fee.
Please advise.. thanks!
Marc
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MARC FRIEDLAND
founder + creative director
T: 323.936.9009 ext. 207 // F: 323.935.8299
LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
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Jeanette JotForm SupportReplied on November 3, 2015 at 7:08 PM
You are logging to a free account, your paid account is this:
Username: mattmather
Email: alexandra@marcfriedlandinc.com
Please login there and made the adjustments. The account is scheduled to downgrade -
mfccReplied on November 3, 2015 at 7:45 PMI’m still not able to log in.
I don’t have the pass word. Is it the email ?
I did reset the password, and had changed Alexandra’s name to mine (she’s no longer here and I own the account)
Please keep the account active until we can get this solved. Thanks
Let me know what the next steps are.
Thanks
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MARC FRIEDLAND
founder + creative director
T: 323.936.9009 ext. 207 // F: 323.935.8299
LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
...