What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I got a notice regarding making a billing change

    Asked by mfcc on November 03, 2015 at 02:08 PM

    Hi there JotForm... 

     

    I received an email from your support team that I need up update my billing information.  Yet I can't find where to do that on your site.  I've checked under account info, but no billing info was there.  We have a PREMIUM account and we'd like to continue this.  The email gave us 7 days to complete this.

    Please send complete instructions or a direct link to billing.  

    Thanks

    Marc

    marc@marcfriedlandinc.com

    a JotForm billing information site find
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 03, 2015 at 05:15 PM

    You must go to Billing > Payment Method > Change Credit Card  option

  • Profile Image

    Answered by mfcc on November 03, 2015 at 05:45 PM
    This option was not available.
    --
    MARC FRIEDLAND
    founder + creative director
    T: 323.936.9009 // F: 323.935.8299
    LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
    ...
  • Profile Image

    Answered by mfcc on November 03, 2015 at 06:45 PM
    currently when I log on it says it’s a free account, but the billing email identifies us as a premium user, with a $9.95/month fee.
    Please advise.. thanks!
    Marc
    --
    MARC FRIEDLAND
    founder + creative director
    T: 323.936.9009 ext. 207 // F: 323.935.8299
    LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 03, 2015 at 07:08 PM

    You are logging to a free account, your paid account is this:

    Username: mattmather
    Email: alexandra@marcfriedlandinc.com

    Please login there and made the adjustments. The account is scheduled to downgrade

  • Profile Image

    Answered by mfcc on November 03, 2015 at 07:45 PM
    I’m still not able to log in.
    I don’t have the pass word. Is it the email ?
    I did reset the password, and had changed Alexandra’s name to mine (she’s no longer here and I own the account)
    Please keep the account active until we can get this solved. Thanks
    Let me know what the next steps are.
    Thanks
    --
    MARC FRIEDLAND
    founder + creative director
    T: 323.936.9009 ext. 207 // F: 323.935.8299
    LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
    ...