@ontera.net not a valid address?

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    Asked on November 03, 2015 at 02:26 PM

    We have individuals trying to registerer and they are being told their email address isn't valid. Is there a reason that an email address finishing with @ontera.net can't be processed. Please advise us soon as possible.


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    Answered on November 03, 2015 at 05:46 PM

    Is this the form, http://www.jotform.com/51265777427262, you are referring to?

    To my understanding, if you enter an email address with @ontera.net domain name, it will give you an error, is that correct.

    I have checked the form and entered an email address with @ontera.net domain name and didn't get any error message saying it is an invalid email address.

    Is your form embedded on a website? If yes, can you provide that website's URL please so we can check, chances are there are conflicts between your form scripts and the script on your website.?

    If this is not the error you're referring to, kindly give us more details of the issue so we can further help you. 

    Thank you.