What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are no longer receiving email notifications from our forms to one email account

    Asked by allworldsports on November 03, 2015 at 02:40 PM

    We were receiving emails at support@... from the form but it just stopped about 2 weeks ago. Other email accounts with the same .com email address are still receiving the notifier. We checked the email host to make sure there weren't any issues on their side and everything appears to be fine.

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    Answered by Ben on November 03, 2015 at 06:02 PM

    Your support email account was in our bounce list, so I have removed it for you now.

    You should be receiving the emails from now on.

    Please do however make sure that your support account is not rejecting or marking the emails from us as spam, which would cause it to be placed in the bounce at the AmazonSES level.

    Do let us know if you happen to have any further issues with this or if you have any other questions / issues that we can be of assistance with.