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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    scrollable terms not showing

    Asked by jolomero on November 03, 2015 at 05:31 PM

    I used to have a box for terms and conditions attached to my form.  Recently it has gone missing.  When I have returned to the form I can no longer see it.

    I tried replacing the widget with another type of scrollable form, but I can't see it although the space for it is there.... see screenshot below:

    Also, this is causing a problem on my website as the registration form is dependent on the terms being accepted.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on November 03, 2015 at 10:22 PM

    We apologize for any inconvenience caused. 

    I think it was just a temporary lag or browser cache issue because when I checked now, I can see the scrollable terms fully on your jotform http://www.jotformpro.com/form/51957720232959

    Please check again on your side. Let us know if issue still persist.


  • Profile Image

    Answered by jolomero on November 04, 2015 at 05:18 PM

    Thank you, this does seem to be OK.  What I did uncover however was that one of my browser plugins was blocking the window as it was reading it as a popup.

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    JotForm Support

    Answered by jonathan on November 04, 2015 at 09:03 PM

    Thank you for taking the time letting us know all is good now. :)

    Feel free to contact us again anytime should you need our assistance.