scrollable terms not showing

  • jolomero
    Asked on November 3, 2015 at 5:31 PM

    I used to have a box for terms and conditions attached to my form.  Recently it has gone missing.  When I have returned to the form I can no longer see it.

    I tried replacing the widget with another type of scrollable form, but I can't see it although the space for it is there.... see screenshot below:

    Also, this is causing a problem on my website as the registration form is dependent on the terms being accepted.

    Jotform Thread 696828 Screenshot
  • jonathan
    Replied on November 3, 2015 at 10:22 PM

    We apologize for any inconvenience caused. 

    I think it was just a temporary lag or browser cache issue because when I checked now, I can see the scrollable terms fully on your jotform http://www.jotformpro.com/form/51957720232959

    scrollable terms not showing  Image 1 Screenshot 20

    Please check again on your side. Let us know if issue still persist.

     

  • jolomero
    Replied on November 4, 2015 at 5:18 PM

    Thank you, this does seem to be OK.  What I did uncover however was that one of my browser plugins was blocking the window as it was reading it as a popup.

  • jonathan
    Replied on November 4, 2015 at 9:03 PM

    Thank you for taking the time letting us know all is good now. :)

    Feel free to contact us again anytime should you need our assistance.

     

    Cheers