What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    scrollable terms not showing

    Asked by jolomero on November 03, 2015 at 05:31 PM

    I used to have a box for terms and conditions attached to my form.  Recently it has gone missing.  When I have returned to the form I can no longer see it.

    I tried replacing the widget with another type of scrollable form, but I can't see it although the space for it is there.... see screenshot below:

    Also, this is causing a problem on my website as the registration form is dependent on the terms being accepted.

    Page URL:
    https://form.jotform.com/51957720232959

    Screenshot
    scrollable scrollable terms cache browser cache
  • Profile Image
    JotForm Support

    Answered by jonathan on November 03, 2015 at 10:22 PM

    We apologize for any inconvenience caused. 

    I think it was just a temporary lag or browser cache issue because when I checked now, I can see the scrollable terms fully on your jotform http://www.jotformpro.com/form/51957720232959

    Please check again on your side. Let us know if issue still persist.

     

  • Profile Image

    Answered by jolomero on November 04, 2015 at 05:18 PM

    Thank you, this does seem to be OK.  What I did uncover however was that one of my browser plugins was blocking the window as it was reading it as a popup.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 04, 2015 at 09:03 PM

    Thank you for taking the time letting us know all is good now. :)

    Feel free to contact us again anytime should you need our assistance.

     

    Cheers