What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel our subscription?

    Asked by StateWater on November 03, 2015 at 07:33 PM

    We no longer use JotForm and we wish to cancel. It runs out on 9 November 2015 and I can't change my credit card details.

    How do we cancel our subscription?


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    Answered by StateWater on November 03, 2015 at 07:37 PM

    I tried downgrading to a Starter plan but I get this error

    Error cancelling your subscription.
    Please get in contact with our support team.Sorry for the inconvenience.

    Support team links to this forum.

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    JotForm Support Manager

    Answered by Jeanette on November 03, 2015 at 11:31 PM

    According to our records the subscription was canceled successfully. So the subscription reference number     :75836806 should not charge your CC anymore.