- StateWaterAsked on November 03, 2015 at 07:33 PM
We no longer use JotForm and we wish to cancel. It runs out on 9 November 2015 and I can't change my credit card details.
How do we cancel our subscription?
- StateWaterAnswered on November 03, 2015 at 07:37 PM
I tried downgrading to a Starter plan but I get this error
Error cancelling your subscription.
Please get in contact with our support team.Sorry for the inconvenience.
Support team links to this forum.
- JotForm Support ManagerJeanetteAnswered on November 03, 2015 at 11:31 PM
According to our records the subscription was canceled successfully. So the subscription reference number :75836806 should not charge your CC anymore.