How do I cancel our subscription?

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    StateWater
    Asked on November 03, 2015 at 07:33 PM

    We no longer use JotForm and we wish to cancel. It runs out on 9 November 2015 and I can't change my credit card details.

    How do we cancel our subscription?

     

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    StateWater
    Answered on November 03, 2015 at 07:37 PM

    I tried downgrading to a Starter plan but I get this error

    Error cancelling your subscription.
    Please get in contact with our support team.Sorry for the inconvenience.

    Support team links to this forum.

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    Jeanette
    Answered on November 03, 2015 at 11:31 PM

    According to our records the subscription was canceled successfully. So the subscription reference number     :75836806 should not charge your CC anymore.