What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Anarckey12 on November 03, 2015 at 08:09 PM

    Why is Jotform now asking people to accept cookies to complete a transaction? I'm getting complaints from customers saying they do not want to put cookies on their phones. Is this something new? Please explain.

    Thank you,


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    JotForm Support

    Answered by Charlie on November 04, 2015 at 02:52 AM


    I believe JotForm forms do not directly use cookies. However, we do use it to store your session when you log in to your JotForm account, you can check our Privacy Policy here.

    The use of cookie will only be triggered if you enable Auto Fill feature both in the Preferences or in the Payment integration.


    You can also check the browser to what cookie is being loaded.

    Paypal itself I believe uses cookies to check if the user have logged in to the browser and it's a way for them to make the transaction more safe. Here's an article from them: https://www.paypal.com/webapps/mpp/ua/cookie-full.


    I hope that helps.