How can I avoid getting $0 balances with a calculation field passing to a custom/donation Paypal field?

  • pablohungry
    Asked on November 3, 2015 at 8:19 PM

    I have two products on the page with drop down boxes to select quantity. When a quantity is selected for one product, the total is not calculated and results in $0 total for PayPal. Only when a quantity greater than zero is selected for the second item does a balance appear. I am using a calculation field, is something incorrect there?

    Also, how do you avoid the browser remembering a previous total? Reloading the page leaves a total in the paypal field even though the quantities reset to o
    .
    Page URL: https://form.jotform.com/52866397538271
  • Chriistian Jotform Support
    Replied on November 4, 2015 at 2:55 AM

    Hi,

     

    I am currently checking the calculations of your form. I'll get back to you as soon as find something.

    Your other concern is moved to another thread. You can check it here: http://www.jotform.com/answers/697138. 

  • Chriistian Jotform Support
    Replied on November 4, 2015 at 3:34 AM

    Hi,

     

    Can you try to do the following steps to fix the issue?

    1. Add another calculation field that will compute for the total tickets selected.

    How can I avoid getting $0 balances with a calculation field passing to a custom/donation Paypal field? Image 1 Screenshot 40

    2. Add to the calculation formula: 3:00pm BRS Tickets + 7:00pm BRS Tickets.

    How can I avoid getting $0 balances with a calculation field passing to a custom/donation Paypal field? Image 2 Screenshot 51

    3. Modify your Total calculation formula to: (Total Tickets * 30) + (Total Tickets * 2.5).

    How can I avoid getting $0 balances with a calculation field passing to a custom/donation Paypal field? Image 3 Screenshot 62

     

    You can check this sample clone form that I used for testing - https://form.jotformpro.com/53071892508964?.

     

    Do let us know if you need further assistance.
    Regards.