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  • Profile Image

    Does conditional logic of one overide another? URGENT HELP REQUIRED THANKS

    Asked by BidForGood on November 03, 2015 at 08:32 PM

    This is the form I am creating

     

     

    I have setup a number of conditional logic with but now I have run into problems.

     

    My first questions

    Is the order of conditional logic rules the order of which overrides which?

     

    For example - If a presenter clicks on http://prntscr.com/8ys94s

    The session then shows, within each session there is another conditional logic setup here 

    http://prntscr.com/8ys9ju

    The problem is this, once Session one is shown and the co presenters are clicked,

    If you change it to showing 2,3, or 4 session information to show, the co presenters conditional logic doesn't work, even though its been setup.

     

    Could it be because Session one , co presenter conditional logic has been activated, the session 2, 3, 4 conditional logic for co presenters is overidden. I tried to avoid overiding by changing each Co presenter to be a unique name but does each field in the co presenter have to be labelled uniquely so that it is not being overidden. 

     

    http://prntscr.com/8ysawb - see here the fields I used for information.

     

    I have spent so much time over what should be simple - please can you help urgently 

     

    thank you .

     

    Michelle 

     

     

     

    Page URL:
    http://www.jotform.com//?formID=52977430719970

    another problem session name unique
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 04, 2015 at 04:03 AM

    Hi,

     

    Are you referring to this form - http://form.jotform.com/form/52977430719970? I've cloned your form but I wasn't able to replicate the issue. The cloned form is - https://form.jotform.com/53071660388963.

    The conditions may conflict with each other if they happen to be associated with the same fields. Can you tell us which conditional logic you think overrides the other conditions so we can check as there are plenty of conditions in the form?

     

    We will wait for your response.

    Regards.

     

     

  • Profile Image

    Answered by BidForGood on November 04, 2015 at 07:54 AM

     Hello there,

     

    The link to the form url is a cloned copy for testing purposes.

    http://www.jotform.com//?formID=53072173893964

     

    1. Please take a look at the conditions for the form and see where I have a problem.

    The first is here

    http://prntscr.com/8ywp3b

    Depending whether one, two, three or four is clicked, the form will then display session one, two, three or four information.

    For some reason, the conditional logic is not working at all. Can you please check what I did wrong? In preview nothing displays no matter what is clicked.

    2.Within that information pertaining to the sessions is another question with conditional logic setup

    http://prntscr.com/8ywr7g - this question is repeated in each session.

    Please take a look at how I setup the conditional logic-  it has never worked properly.

     

    Please can you advise urgently.

     

    Would you advice setting up conditional logic as the last step before publishing as any changes to the fields throws it off? Please advize why all these issues are happening.

     

    http://www.jotform.com//?formID=53072173893964

     

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 04, 2015 at 09:21 AM

    Hi,

     

    I am currently checking the condition setup of the form you mentioned. Please give me more time to further check this. It seems that there is a conflicting condition in your form. I will get back to you as soon as I get the fixed for the issue.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 04, 2015 at 09:52 AM

    Hi,

     

    I cloned the form you mentioned and fixed the condition setup. You can check this cloned form if this is the condition logic you are looking for - https://form.jotformpro.com/53074062573958. You can clone the form to have a closer look on the new condition setup.

     

    Do let us know if you need further assistance.
    Regards. 

  • Profile Image

    Answered by BidForGood on November 04, 2015 at 08:01 PM

    Thank you for that - so what I'm getting from looking at the conditions you've set up is that if there is a conditional logic within another conditional logic don't select it for both? is that right?

     

    Also if I change some fields, it does seem to muck the up conditions because then I have to go in and select again the changed field is that right? So ideally conditions should be setup after the editing stage so it minimises further changes 

     

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 05, 2015 at 01:05 AM

    Yes, you are right. And yes, you have to update your conditions each time you change the field which is associated to the conditional logic (example: you deleted or renamed a field). You are correct. It is advisable to set up your condition once you have done editing your form fields, etc. to avoid conflicts/errors on the conditional logic. If you have any questions, please feel free to contact us. Regards.

     

  • Profile Image

    Answered by BidForGood on November 06, 2015 at 02:14 AM

    Hi Again, 

     

    I have made changes to the one you helped me with (renamed) and now it seems to be a problem in hiding information.

     

    url http://www.jotform.com//?formID=53077974865977

     

    http://prntscr.com/8zlfzv - the screen shot explains what the conditional logic is not doing.

     

    When I setup if co presenter session 1 to be confirmed should hide multiple fields, suddenly those very fields appeared why? I notice you only use show never hide? Please can you explain how for none and to be confirmed I can hide the information but with choices 1,2,3 it will show the relevant information.

     

    Please advise urgently thank you

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 06, 2015 at 02:50 AM

    Hi,

     

    I checked the condition setup of your form. And I noticed that you have a condition where if Co-Presenters Session is equal to To be confirmed, show First Name, Surname, etc.

     

    The behavior of the Show/Hide condition is that when you set a field to show on a certain condition by default the fields are hidden (and vice versa) until the condition is met. That is the reason why I only use the Show Multiple option. There is no need to set the field to Hide Multiple as the fields will be automatically hidden when I setup the show condition. 

     

    To fix the condition of your form - http://www.jotform.com/53077974865977, please remove the condition setup: if Co-Presenters Session is equal to To be confirmed, show First Name, Surname, etc. (all four condition).

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by BidForGood on November 09, 2015 at 01:14 AM

    Unfortunately , I still do need help. The Url is this https://form.jotform.com/53077974865977?

     

    Please can you take a look at this http://prntscr.com/90orai

    Co presenter one, three and four don't work properly.

    Co presenter session two works pefectly. When none and to be confirmed is selected nothing shows, when 1 is picked one set of fields show, when 2 , 2 set of fields and when 3 is picked 3 shows.

     

    However for co presenter session one three and four which have identical conditions they don't work WHY? I have spent so much time on this it honestly ridiculous.

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 09, 2015 at 02:34 AM

    Hi,

     

    Can you try to remove the condition shown below for all the Co-presenter field (1-4)? 

     

    Here is a sample clone form that I have use for my testing - https://form.jotformpro.com/53121776702957?

     

    Do let us know if you assistance.
    Regards.