What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why My Submissions are Showing Empty Data?

    Asked by cljclj on November 03, 2015 at 11:41 PM

    While I received several forms from people, I can not see people only in Any submission dates. PLEASE HELP! I lost everything except the dates in sum ...

     

    Moreover, when I receive an order, I do not have any email and the one that ordered no longer receives his mail confirmation when everything marcahit although there are still a few days.

     

    I lost everything !

     

    Help ...

    all entry and email receive in
  • Profile Image
    JotForm Support

    Answered by mert on November 04, 2015 at 08:45 AM

    Hi there,

    As far as I can see from your account, you have moved your data to EU servers recently, that's why you are not showing your submissions data with the http://www.jotform.com/ URL.

    To show your submissions' data, you need to enter JotForm with the URL https://eu.jotform.com/.

    When I tried to show your submissions with the EU URL, I was able to see the data of your submissions. Please, try this method and let us know the result.

     

    Thanks.