- leebarAsked on January 20, 2012 at 11:18 PM
I have had a form on this site since December 20, 2010 and it has been called to my attention that the lower half of the form, which includes the submit button, is absent from the form on a PC utilizing Internet Explorer.
It looks and operates well in all other browsers that I have seen it in, but only Internet Explorer has a problem.
In fact, I have built and used about 10 forms built in jotform and have never had this experience.
I have made the type face considerably smaller to reduce the length of the form and have increased the length of the web page as well. In fact, the size of the form's headline has seemed to increse and the form seems to expand in both the length and width, making it mostly unusable.
I have built the form on your site using a Mac and copied the code into iWEB as I usually do.
Since I have no access to the code and am not a coder, but a graphic artist, and since my hosting company cannot give me any assistance with this matter, they suggested I turn to you for an answer.
I've attached a screenshot of how it is supposed to appear; shown with the page open on Safari on a Mac.
Can you help?
- JotForm SupportNeilVicenteAnswered on January 21, 2012 at 06:25 AM
Try using iFrame method to embed your form.
To get your form's iframe codes:
1. Click Setup & Embed tab
2. Click Embed Form button
3. Choose iFrame option
4. Copy the codes provided in the succeeding screen
Please do notify us if helps or not. Thanks!
- leebarAnswered on January 21, 2012 at 03:17 PM
I am extremely grateful for your clear and detailed instructions in response to my query, however, in this case the solution you provided didn't result in a fix. In fact, the same problem is also present in anumber of other sites I have built in iWEB, and only on IE. In Safari and Firefox, never a problem. It always seems to be the disappearance of the submit button on the bottom of the form and a cutoff of the message area that precedes it.
I sure would like to find a way to remedy this, because I'll start having a chain reation of complaints if I can't come up with a solution soon.
Can you continue to help? Barry Lee
- JotForm SupportNeilVicenteAnswered on January 21, 2012 at 08:34 PM
The form displays fine under IE 8 on my end now. Can you please check on your end if the problem still persists?
If you're still having issues, try this solution:
Increase the height (currently 706 px) of the HTML widget that's holding your form until it displays the form fully. This can be changed while editing your page inside iWeb.
Please keep us posted on your results. Thanks!
- leebarAnswered on January 23, 2012 at 10:06 AM
Once you mentioned that you were viewing the form display in IE 8 it got me to thinking that it just might be my answer, so I upgraded my PC to IE8 and bingo, a myriad of problems got solved, including of course, the form. However, on another site that I noticed had the exact same problem, the submot buttim became only partially visible. In that case, I am going to apply both of your suggestions to see if either one is the fix.
I've instructed all of my clients who view their sites on a PC, to upgrade to the latest IE possible, depending upon their Windows environment. I work on a mac, and every one of your forms works flawlessly in Safari, and with a few positioning adjustments now and then, in Firefox as well. In IE nothing ever seems to work because we only have the capabilty of downloading IE 5.2.
Again, I thank you for your very clear and complete assistance; too bad you arent on staff at my hosting company. lol. Barry Lee