What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Iv'e changed notification recipient's email in one of my forms and it still sends to the old recipient's email address

    Asked by yuno89 on November 04, 2015 at 06:23 AM

    This is my form: https://form.jotform.me/53055710420443

    Iv'e changed notification recipient's email:

    I clicked OK.

     

    Now I send a Test email to check and it gets to the old address

     

    Thanks for helping

    My Forms recipient and email
  • Profile Image
    JotForm Support

    Answered by Charlie on November 04, 2015 at 10:53 AM

    Hi,

    If you are using the "Test Email" button, it will directly send the notification in your account's email.

    To better test it, you will need to actually open the form, fill it out and click the submit button. That will give you a better result if everything works in your form.

    I hope that helps.