What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just upgraded to bronze and still can't send submissions

    Asked by Haljor1021 on November 04, 2015 at 07:27 AM

    I'm totally annoyed.  I just paid for upgrade to bronze.  I'm still unable to send my forms out. It's saying i've reached my limit.  I've only sent out 20 forms from the free version and now I've paid for upgrade and still locked out.  Please help

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    JotForm Support

    Answered by david on November 04, 2015 at 11:37 AM


    I checked your account and forms and everything appears to be active.  If you are trying to email the form from your JotForm account, as stated by my colleague in this thread:


    Your issue has been forwarded to our developers to see why you are still unable to email the form from your JotForm account.

    For the meantime, it would be best to copy the form URL and use your own email client to send the link to multiple addresses. You can also share the Form URL by copy and pasting it on chats, forum post, email body, as long as the users will view it on a web browser.