What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Video file Upload

    Asked by MrB on January 21, 2012 at 06:21 AM

    Hi, we need to enable customers to upload video footage. We've tested with 2 formats.

    .flv files (flash) we receive fine, however .avi files seem to render an unreadable mess (text, no video!) when we open the AWS file.

    Any ideas?

    Thanks in advance.

    Paul 

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    JotForm Support

    Answered by NeilVicente on January 21, 2012 at 06:41 AM

    Paul,

    As I could not find any forms under your account that allow video file uploading, I created sample upload form on your account for testing purposes.

    Then, I uploaded a .avi file using that form. After submitting, I downloaded the file from your submisisons page and opened it on my computer. The results I got were positive - the file did not get corrupted or anything, and it plays perfectly fine on my end.

    Can you please download that file from your submissions page and check if it goes the same on your end? The file is jotform-avi-test.avi.

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    Answered by MrB on January 21, 2012 at 06:49 AM

    Hi Neil, thanks for the quick response. (We've taken off the .flv and .avi extensions, so thanks for setting up another tester form).

    However, this is what I get at my end when I tried to open your .avi file:

    RIFFØñ*AVI LIST|ühdrlavih8j²† ¹^ÀLIST”}strlstrh8vidstscc¹^strf((Àtscch.indx}00dbœü }

    Same as before. Still confused!

    Any ideas?

    Paul

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    JotForm Support

    Answered by NeilVicente on January 21, 2012 at 07:06 AM

    Are you able to open other avi files on your computer? If not, then the problem is with your operating system's file association settings.

    If you're using Windows 7, this help page might be of use. The goal is to set Media Player as the default program to open avi files. If you are still having difficulties, it might be best to contact Windows Support.

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    Answered by MrB on January 21, 2012 at 07:15 AM

    Hi Neil, yes no problem opening .avi files on my computer. (We've got 100s - all of which play ok, so it's not a local playback issue)  In fact, to test, I uploaded an .avi file from my desktop via Jotform. But when it arrives at the other end , i.e back from Jotform, it is unintelligible.

    As said before, I've tried it thus far with .flv files which come through ok, so it must be something in the Jotform process that's corrupting the .avi file....

    Any more ideas?

    Paul

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    JotForm Support

    Answered by NeilVicente on January 21, 2012 at 07:24 AM

    Paul,

    Like what I mentioned in my initial response, the same file I uploaded on the test form and downloaded from your submissions page played perfectly fine on my end. I do believe that JotForm does not corrupt avi files.

    May I know which program displays the garbled text as you have mentioned? Is it media player or something else such as a text editor?

    Try this:

    Click Save instead of Open when you download the jotform-avi-test.avi file from your browser. Save the file on your desktop.

    Run Windows Media Player, press Ctrl-O then open the test file.

    Let me know if it does play or not.

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    Answered by MrB on January 21, 2012 at 07:44 AM

    Hi Neil, I don't even get the option to save or open?? When I click it simply opens up with the gibberish text.

    But you gave me an idea. I tried svaing the file via "save target as" onto my desktop. And it appears to work! I'll test a few of my own avi. files to make sure it works.

    It's a workaround - as long as we can get to the uploaded files, we're happy!

     

    Thanks for your help.

    Paul