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    Unable to email out

    Asked by esf on November 04, 2015 at 10:00 AM

    Same issue as the last from, this time it's at this link: https://form.jotform.com/esf/2015-empty-stocking-fund-spanish


    Page URL:

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    JotForm Support

    Answered by david on November 04, 2015 at 02:00 PM


    I presume you are using the "Share Form"->Email in our "Publish" wizard, is that correct?


    Please note that you can only send 20 emails/hour outbound using that option for "Free" and "Guest" accounts.

    For the meantime, it would be best to copy the form URL and use your own email client to send the link to multiple addresses. You can also share the Form URL by copy and pasting it on chats, forum post, email body, as long as the users will view it on a web browser.

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    Answered by esf on November 05, 2015 at 11:23 AM

    Actually I'm referring to the submissions page, with the reply or forward function in the attached screenshot.  We are a paid account, and I'm pretty sure we aren't getting close to 100/hour.

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    JotForm Support

    Answered by david on November 05, 2015 at 12:31 PM

    Free accounts have much lower limits than 100/hour.  I believe the limit is 20 for Free accounts.