Unable to email out

  • SFNM
    Asked on November 4, 2015 at 10:00 AM

    Same issue as the last from, this time it's at this link: https://form.jotform.com/esf/2015-empty-stocking-fund-spanish

     

    Page URL: https://form.jotform.com/esf/2015-empty-stocking-fund-spanish
  • David JotForm Support
    Replied on November 4, 2015 at 2:00 PM

    Hi,

    I presume you are using the "Share Form"->Email in our "Publish" wizard, is that correct?

    Unable to email out Image 1 Screenshot 30

     

    Please note that you can only send 20 emails/hour outbound using that option for "Free" and "Guest" accounts.

    For the meantime, it would be best to copy the form URL and use your own email client to send the link to multiple addresses. You can also share the Form URL by copy and pasting it on chats, forum post, email body, as long as the users will view it on a web browser.

    Unable to email out Image 2 Screenshot 41

  • SFNM
    Replied on November 5, 2015 at 11:23 AM

    Actually I'm referring to the submissions page, with the reply or forward function in the attached screenshot.  We are a paid account, and I'm pretty sure we aren't getting close to 100/hour.

    Unable to email out Image 1 Screenshot 20

  • David JotForm Support
    Replied on November 5, 2015 at 12:31 PM

    Free accounts have much lower limits than 100/hour.  I believe the limit is 20 for Free accounts.