What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error from Authorize.net processing

    Asked by mkaske on January 21, 2012 at 08:38 AM

    I have an Authorize.net account and have set up the form with the API Login ID and the Transaction Key, however whenever anyone trys to submit the form and purchase something or even when I attempt to test the connection, I get an error that states - E-mail is required. How do I resolve this error?



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    JotForm Support

    Answered by liyam on January 21, 2012 at 12:38 PM

    Hello Mark,

    To change the reference field to NOT REQUIRED: Login to the Authorize.net Merchant Interface ( at https://secure.authorize.net ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the e-mail address.

    If you have other questions or concerns, please let us know.


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    Answered by mkaske on January 21, 2012 at 01:07 PM

    Working perfect. You guys @ JotForm are rockstars! Thank you SOOOOOOOOO MUCH!