Error from processing

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    Asked on January 21, 2012 at 08:38 AM

    I have an account and have set up the form with the API Login ID and the Transaction Key, however whenever anyone trys to submit the form and purchase something or even when I attempt to test the connection, I get an error that states - E-mail is required. How do I resolve this error?



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    Answered on January 21, 2012 at 12:38 PM

    Hello Mark,

    To change the reference field to NOT REQUIRED: Login to the Merchant Interface ( at ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the e-mail address.

    If you have other questions or concerns, please let us know.


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    Answered on January 21, 2012 at 01:07 PM

    Working perfect. You guys @ JotForm are rockstars! Thank you SOOOOOOOOO MUCH!