What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I get credit card information using Jotform?

    Asked by everycontractor on November 04, 2015 at 12:48 PM

    I would like to obtain credit card information through my form and receive the card number through my notification.  Is this possible?

    collect credit card payment form
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    Answered by Joey  on November 04, 2015 at 01:54 PM

    It is possible. But it's not allowed since it' a violation of the JotForm Terms & Conditions

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 

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    Answered by everycontractor on November 04, 2015 at 03:41 PM

    So I cannot create a secured form using Jotform that will collect credit card information even to a website that has a SSL certificate?

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    JotForm Support

    Answered by Kevin_G on November 04, 2015 at 08:10 PM

    Hello,

    Unfortunately, you can not use your form to collect credit card information.

    You can refer to this guide, here we say that is not allowed to collect credit card information even when you are using a secured form :

    If we use Encrypted form can we ask for credit card details without payment processor integrations?

    No! This is still forbidden and will lead to account termination just as if you are collecting passwords, Social Security Numbers and similar, per our terms of use.

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    You can use this ways to collect payments : 

    http://www.jotform.com/help/47-Order-Form-Basics

    http://apps.jotform.com/category/payment_processing

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    I hope that helps.

    If you need further assistance, feel free to contact us.

    Regards.

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    JotForm Support

    Answered by Mike on November 05, 2015 at 02:58 PM

    We would like to add that you can collect payment details via Stripe integration in order to charge your customers later for custom amounts.

    How to Capture Stripe Payment Authorization