What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form is showing as disabled when i try to preview or publish it :(

    Asked by VacationsByHeather on November 04, 2015 at 01:37 PM
    Page URL:

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    Answered by VacationsByHeather on November 04, 2015 at 02:20 PM


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    JotForm Support Manager

    Answered by Jeanette on November 04, 2015 at 05:36 PM

    The problem is that this form contains fields to request credit card critical info on plain text fields and this goes against our Terms http://www.jotform.us/form/53074559404154

    I've deleted the guilty fields and re-enabled your account.

    To prevent this issue in the future, you must use any of our payment integrations instead, just like you did with the other form, where you have setup Authorize.net,

    To enable the Payment authorization, follow these steps.

    1. Select your form's payment integration field

    2. Right-click then click Show Properties


    3. Select 'Yes' under Authorization Only

    4. Save your form