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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank You Page is cut in half

    Asked by gracegulliver on November 04, 2015 at 03:17 PM
    Our thank you page is also being cut in half. Could you please let us know why this is happening??
    thank you page cut off
  • Profile Image
    JotForm Support

    Answered by jonathan on November 04, 2015 at 03:23 PM

    When I test submitted the form http://www.jotform.us/form/53006262684150 I see the Thank You page like this

     

    but this is also what I see when I checked the Thank You page setup when in the Form Builder 

    Try fix the image used in your Thank You page as well.

    Is the form embedded on a website? Can you share to us the URL of the website if it is.

    We will also check on the website for any issue.

     

    Thanks.

     

  • Profile Image

    Answered by gracegulliver on November 05, 2015 at 10:11 AM

    Thank you for your response. I looked into the thank you page to edit it and it shows the whole picture. So I am unsure of why it is still cutting half of it off?

    Thanks!

     

  • Profile Image
    JotForm Support

    Answered by david on November 05, 2015 at 12:13 PM

    I believe your image is in a password protected area, which is why it is not accessible by the thank you page.  It shows on your end due to being logged in to the appropriate site.  Since we cannot access your image, it is a bit difficult to test with it.  However, I did notice the height and width of the image were quite small:

    Click on the image, then click on "insert/edit image":

    Adjust the size to something a bit larger to see if that helps. 

  • Profile Image

    Answered by gracegulliver on November 05, 2015 at 02:42 PM

    Yes that makes since. I have removed that picture and put a pictures with no restrictions on it I believe. Could you please try looking at it again to see if it shows up? Thank you

     

    http://www.jotform.com//?formID=53006262684150

  • Profile Image
    JotForm Support

    Answered by david on November 05, 2015 at 03:50 PM

    Your new image link is still not a public URL:

    Your new URL

    When I try to access the image, I get this error: