- sellyonAsked on November 04, 2015 at 04:15 PM
I have a lot of trouble since I migrated to european servers.
Widgets do not run.
Embed jotform codes do not run in my web site.
Help please. It is urgent.
- sellyonAnswered on November 04, 2015 at 04:28 PM
Sory. My message was wrong.
Embed jotform codes run correctly in my web site. The problem came from adblock I had not disable.
But I have the problem with widgets still goes on.
- JotForm SupportjonathanAnswered on November 04, 2015 at 09:23 PM
Please share to us the URL of your website where we can test and check the embedded form as well.
If I understand correctly, you are saying that the widgets on the form was still being blocked by your ad blocker.
The widgets have different URL so you need to add it also on the exception list of your pop-up blocker.
Hope this help. Let us know if issue persist.
- sellyonAnswered on November 05, 2015 at 04:55 PM
Thank you for your answer.
I have no problem now with the embedded form codes. Everything is right since I disabled my pop-up blocker.
My problem is with widget such as gift registry. The counters do not run when there is a new submission. This problem began when I migrated to european servers.
Sory for my english.
- JotForm SupportKevin_GAnswered on November 05, 2015 at 07:52 PM
We apologise for the issue that you are having.
I'm not able to find the form with you are having issues in the url that you provided :
Please, could you share us the correct link to your form in your website ? that will help us to assist you better.
- sellyonAnswered on November 06, 2015 at 02:46 AM
URL of a form with which I have problems :
I have the same problems with all my forms :
1) gift registry counters do not run
2) new submissions are not registrated in my jotform account
URL of my website where the form is embedded :
The problem began when I switch to europeans servers. Can I go back to US servers. I want a clear answer about this question.
It is a big trouble for me.
- BorisAnswered on November 06, 2015 at 03:54 AM
Thank you very much for providing more information, Michael. I can see that the issue you are talking about with the Gift Registry widget is the same one that we have already raised to our developers in your other thread:
The issue is being handled there by our developers. Please keep the topic regarding that issue in that thread instead, so that we can avoid any confusion and assist you better.
Our developers will let you know there when the issue has been resolved. Thank you.
- sellyonAnswered on November 06, 2015 at 04:18 AM
The issue is not only with gift registry widget. All widgets with counters do not run.
Other issue at the moment : even with forms having no widget, new inscriptions are not registrated in my jotform account.
Why did you not answer my question : is it possible to go back to US servers ? I had no issue before I switched to european servers.
You have to warn european customers about this issue. It is not the good time to switch.
- BorisAnswered on November 06, 2015 at 05:51 AM
I understand, Michael. We are truly sorry for the issues you are experiencing, and we do understand that the problem affects multiple widgets that rely on counting your existing submissions.
Both of your questions regarding the possibility of switching back to the US servers and regarding the counting widgets not working have already been raised in that other thread, and we are awaiting response by our higher ups regarding the issues and questions you have reported and asked there.
When it comes to new submissions not showing up in your account, please note that switching to EU servers also changes the recipient server of your submissions to our servers in EU. This means that your new submissions are sent only to our European server, and these new submissions can only be seen when you are logged into our EU website:
Can you please check if your submissions are showing for you when using the EU website?
If you still do not see submissions even on our EU site, could you please give us an example link of the page where the form is embedded, so that we can take a closer look into why the submissions might not have been sent successfully? We would also try making a test submission and seeing if it was successful.
We will await your response. Thank you.
- sellyonAnswered on November 06, 2015 at 11:29 AM
Thank you for you explanations.
Please can you test this form and check if the new submission is registrated.
Only the date of 4 last submissions are registrated in my jotform account, but not the items.
- BorisAnswered on November 06, 2015 at 12:56 PM
I have logged into your account on our EU site to check your submissions, and I do see that the latest few submissions appear to have only the Submission Date, Submission ID, and the IP address associated with it. All other fields appear blank:
After making a couple of test submissions on your form to check, I can see that they too appear blank. (These test submissions do not count toward your monthly limits.)
I have renamed this thread to reflect the current concern, and raised this thread to our developers. We will let you know through this thread as soon as we have any news from our developers about the issue. Thank you.
- JotForm SupportWelvinAnswered on November 09, 2015 at 05:02 AM
I will be checking the problem to this thread: http://www.jotform.com/answers/700619.