What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    EU Form: New submissions are appearing empty on eu.jotform.com

    Asked by sellyon on November 04, 2015 at 04:15 PM

    I have a lot of trouble since I migrated to european servers.

    Widgets do not run.

    Embed jotform codes do not run in my web site.

    Help please. It is urgent.

    Thanks

    Michel

     

     

    widgets.io ad block pop blocker
  • Profile Image

    Answered by sellyon on November 04, 2015 at 04:28 PM

    Sory. My message was wrong.

    Embed jotform codes run correctly in my web site. The problem came from adblock I had not disable.

    But I have the problem with widgets still goes on.

    Michel

  • Profile Image
    JotForm Support

    Answered by jonathan on November 04, 2015 at 09:23 PM

    Hi Michel,

    Please share to us the URL of your website where we can test and check the embedded form as well.

    If I understand correctly, you are saying that the widgets on the form was still being blocked by your ad blocker.

    The widgets have different URL so you need to add it also on the exception list of your pop-up blocker.

    Hope this help. Let us know if issue persist.

     

  • Profile Image

    Answered by sellyon on November 05, 2015 at 04:55 PM

    Thank you for your answer.

    I have no problem now with the embedded form codes. Everything is right since I disabled my pop-up blocker.

    My problem is with widget such as gift registry. The counters do not run when there is a new submission. This problem began when I migrated to european servers.

    Sory for my english.

     

    Michel

    http://www.lyonembellissement.com/

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 05, 2015 at 07:52 PM

    Hello Michael,

    We apologise for the issue that you are having.

    I'm not able to find the form with you are having issues in the url that you provided : 

    http://www.lyonembellissement.com/

    Please, could you share us the correct link to your form in your website ? that will help us to assist you better.

    Thanks.

  • Profile Image

    Answered by sellyon on November 06, 2015 at 02:46 AM

    Hello,

    URL of a form with which I have problems :

    https://form.jotform.com/52504613035950

    I have the same problems with all my forms :

    1) gift registry counters do not run

    2) new submissions are not registrated in my jotform account

    URL of my website where the form is embedded :

    http://www.lyonembellissement.com/nos-balades/novembre-2015/confluence/

    The problem began when I switch to europeans servers. Can I go back to US servers. I want a clear answer about this question.

    It is a big trouble for me.

    Michel

     

     

  • Profile Image
    JotForm Support

    Answered by Boris on November 06, 2015 at 03:54 AM

    Thank you very much for providing more information, Michael. I can see that the issue you are talking about with the Gift Registry widget is the same one that we have already raised to our developers in your other thread:

    http://www.jotform.com/answers/697636

    The issue is being handled there by our developers. Please keep the topic regarding that issue in that thread instead, so that we can avoid any confusion and assist you better.

    Our developers will let you know there when the issue has been resolved. Thank you.

  • Profile Image

    Answered by sellyon on November 06, 2015 at 04:18 AM

    The issue is not only with gift registry widget. All widgets with counters do not run.

    Other issue at the moment : even with forms having no widget, new inscriptions are not registrated in my jotform account.

    Why did you not answer my question : is it possible to go back to US servers ? I had no issue before I switched to european servers.

    You have to warn european customers about this issue. It is not the good time to switch.

    Thanks

    Michel

     

  • Profile Image
    JotForm Support

    Answered by Boris on November 06, 2015 at 05:51 AM

    I understand, Michael. We are truly sorry for the issues you are experiencing, and we do understand that the problem affects multiple widgets that rely on counting your existing submissions.

    Both of your questions regarding the possibility of switching back to the US servers and regarding the counting widgets not working have already been raised in that other thread, and we are awaiting response by our higher ups regarding the issues and questions you have reported and asked there.

    When it comes to new submissions not showing up in your account, please note that switching to EU servers also changes the recipient server of your submissions to our servers in EU. This means that your new submissions are sent only to our European server, and these new submissions can only be seen when you are logged into our EU website:

    http://eu.jotform.com/myforms

    Can you please check if your submissions are showing for you when using the EU website?

    If you still do not see submissions even on our EU site, could you please give us an example link of the page where the form is embedded, so that we can take a closer look into why the submissions might not have been sent successfully? We would also try making a test submission and seeing if it was successful.

    We will await your response. Thank you.

  • Profile Image

    Answered by sellyon on November 06, 2015 at 11:29 AM

    Thank you for you explanations.

    Please can you test this form and check if the new submission is registrated.

    http://eu.jotform.com//?formID=52504613035950

    Only the date of 4 last submissions are registrated in my jotform account, but not the items.

    Michel

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by Boris on November 06, 2015 at 12:56 PM

    I have logged into your account on our EU site to check your submissions, and I do see that the latest few submissions appear to have only the Submission Date, Submission ID, and the IP address associated with it. All other fields appear blank:

    After making a couple of test submissions on your form to check, I can see that they too appear blank. (These test submissions do not count toward your monthly limits.)

    I have renamed this thread to reflect the current concern, and raised this thread to our developers. We will let you know through this thread as soon as we have any news from our developers about the issue. Thank you.

  • Profile Image

    Answered by Michel on November 09, 2015 at 02:31 AM

    New submissions are correctly registrated now in my jotform account. Thank you.

    But what about widgets such as "gift registry" or "ticket purchases" ? Do they run ? I don't think so. How long to fix this issue ?

     

    Michel

  • Profile Image
    JotForm Support

    Answered by Welvin on November 09, 2015 at 05:02 AM

    Hi Michel,

    I will be checking the problem to this thread: http://www.jotform.com/answers/700619

    Thanks