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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Viewing submissions as PDF truncates data, how do I solve?

    Asked by lstendal on November 04, 2015 at 04:45 PM

    While creating a pdf of a submission I see that it is truncating either the question field or the data field based on the height of the other field. How can we fix this? I see no way to edit the row height.

     

    I am attaching a screen shot and highlighted the two areas where there is an error. I am seeing this in both Chrome and Firefox, am using Windows 8.1.

     

    Screenshot
    Submissions viewing submissions solve viewing
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 04, 2015 at 09:45 PM

    In order for you to resolve the issue, please go to the GET PDF > Customize PDF and reset the Custom PDF design you created, click on "Reset" and save it.

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    JotForm Support Manager

    Answered by Jeanette on November 04, 2015 at 09:50 PM

    In your case, we have done it for you. So no need to do this for now.

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    Answered by lstendal on November 10, 2015 at 08:45 AM
    Thank you, however the problem reappears anytime I edit the PDF. I am not touching those fields, all I am doing is removing two fields I do not want to have appear on the PDF. How do I edit the PDF to remove the Submission ID and Submission IP without breaking the PDF?
    lance
    For faster service on routine requests, Homeowners & Residents should direct requests to service@omega-mgt.com.
    [cid:image001.gif@01D11B85.C5B48F00]
    OMEGA MANAGEMENT
    Managing to Make
    a Difference
    Lance Stendal
    Association Manager
    Phone:
    Fax:
    Address:
    E-mail:
    Website:
    763.512.4330
    763.449.9110
    6901 E Fish Lake Rd, Suite 100
    Maple Grove, MN 55369
    lstendal@omega-mgt.com
    www.omega-mgt.com
    OUR PROMISE: Voicemails and E-mails returned within two business days. Kindly let us know if we’re not keeping our promise.
    CONFIDENTIAL COMMUNICATION: Emails from the offices of Omega Management, Inc. normally contain confidential and privileged material, and are for the sole use of the intended recipient. Use or distribution by an unintended recipient is prohibited, and may be a violation of law. If you believe that you received this e-mail in error, please do not read this e-mail or open any files contained herein. Please delete the e-mail and any files included herein, including any copies thereof, and inform the sender that you have deleted the email, all files and any copies thereof. Thank you.
    ...
  • Profile Image

    Answered by victor on November 10, 2015 at 11:23 AM

    Sorry for this inconvenience. If you are just trying to remove fields from your PDF, you do not need enter the customize PDF feature.If you click the setting icon on the top right, you can unselect all the fields you do not wish.

    Please let us know if this helps.

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    Answered by lstendal on November 10, 2015 at 02:45 PM
    Ahh, okay.
    Thank you
    For faster service on routine requests, Homeowners & Residents should direct requests to service@omega-mgt.com.
    [cid:image001.gif@01D11BBA.FCE79F00]
    OMEGA MANAGEMENT
    Managing to Make
    a Difference
    Lance Stendal
    Association Manager
    Phone:
    Fax:
    Address:
    E-mail:
    Website:
    763.512.4330
    763.449.9110
    6901 E Fish Lake Rd, Suite 100
    Maple Grove, MN 55369
    lstendal@omega-mgt.com
    www.omega-mgt.com
    OUR PROMISE: Voicemails and E-mails returned within two business days. Kindly let us know if we’re not keeping our promise.
    CONFIDENTIAL COMMUNICATION: Emails from the offices of Omega Management, Inc. normally contain confidential and privileged material, and are for the sole use of the intended recipient. Use or distribution by an unintended recipient is prohibited, and may be a violation of law. If you believe that you received this e-mail in error, please do not read this e-mail or open any files contained herein. Please delete the e-mail and any files included herein, including any copies thereof, and inform the sender that you have deleted the email, all files and any copies thereof. Thank you.
    ...
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    JotForm Support

    Answered by BDAVID on November 10, 2015 at 05:09 PM

    On behalf of my colleagues, you are welcome! If you need anything else please open a new thread, we will be glad to assist you.