What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When using PayPal integration / can I have the form go to my email even if payment has not been completed?

    Asked by StickmanMatt on January 21, 2012 at 05:22 PM

    My concern is that some people may not want to pay online, but I still would like to know that they filled out the order form, so that I can contact them. I realize I could log in to jotform to see incompleted orders but I would like the submission to come to my email paid or not.

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    JotForm Support

    Answered by idarktech on January 22, 2012 at 01:47 AM


    We have already added this feature to our list of feature enhancements. I understand that this feature is being asked many times which is why we have marked this as important. As of the moment though there is no time frame as to when this feature will be completely released. Over the past months our developers were very busy with the new features just like wishbox and also fixing other reported bugs, rest assured that this is on the to do list.

    Thank you so much for asking about this. If in any case, this feature will be released, we'll inform you in this thread. Thank you so much once a gain, have a great day!