What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are all of my forms disabled?

    Asked by gloryn2000 on November 04, 2015 at 08:15 PM
  • Profile Image
    JotForm Support

    Answered by beril on November 05, 2015 at 03:52 AM


    I've checked your account, I found that your forms Make A Payment and Payment Authorization  are asking for user's credit card details. I've deleted those fields.


    We do not recommend asking credit card info, that will cause the suspension of your account.

    Please, you should not ask credit card information from your users. Creating such forms are not allowed. If you want to create payment form, please use one of our integrated payment tools.

    Please check our Terms of use:

    Thank you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.